Terms of service
Terms of Service
1. General
These Terms of Service apply to purchases made through the Sarastea online store.
By placing an order, you agree to these Terms of Service and any other policies applicable to your purchase, including our Shipping & Returns Policy, Return & Refund Policy and Privacy Policy.
Nothing in these Terms limits any statutory rights that consumers have under applicable consumer protection law.
2. Seller Information
Sarastea
Business ID: 3630778-4
Registered in the Finnish Trade Register.
Rintamäentie 36
63350 Sulkavankylä
Finland
Email: sarahsepponen@gmail.com
Phone: +358 45 855 3444
Call charges are based on your operator’s standard rates.
TikTok: @bysarastea
3. Products
Sarastea sells carefully selected secondhand, vintage and Y2K fashion as well as other products and, where available, digital products and courses.
We aim to provide accurate product descriptions, photographs, prices, sizes, measurements and condition information.
Colours and appearance may vary slightly depending on lighting, photography and the customer’s device or screen settings.
Many of our physical products are one-of-a-kind and only one item may be available.
4. Secondhand and Vintage Products
Many Sarastea products are pre-owned.
Secondhand and vintage products may show normal signs of previous use. We aim to disclose noticeable flaws, wear or other relevant characteristics in the product description and photographs.
Normal signs of use that have been clearly described or shown before purchase form part of the stated condition of the product.
Customers should review the product description, photographs, size, measurements and condition information before placing an order.
The secondhand nature of a product does not in itself remove a consumer’s statutory rights.
5. Prices
All prices are displayed in the currency shown in the online store.
The final price of the order, including applicable shipping charges and any other applicable charges collected by Sarastea, will be shown before the customer completes the purchase.
Shipping costs may vary depending on the destination and selected delivery method.
For orders delivered outside the European Union, the destination country may charge customs duties, taxes or other import fees. Unless otherwise stated at checkout, these charges are not collected by Sarastea and are the responsibility of the customer.
6. Orders
An order is placed when the customer completes the checkout process and submits the order.
After the order has been successfully placed, an order confirmation will be sent to the email address provided by the customer.
Customers are responsible for ensuring that the information provided during checkout, including their name, email address and delivery address, is correct.
If you notice an error in your order information, please contact us as soon as possible.
7. Payment
Available payment methods are displayed at checkout.
Payment is processed through the payment methods and payment service providers available through our Shopify checkout.
The customer must provide valid payment information and have the right to use the selected payment method.
8. Shipping and Delivery
Shipping methods, prices and estimated delivery times are described in our Shipping & Returns Policy and displayed where applicable during checkout.
Delivery times are estimates unless expressly stated otherwise.
Delays caused by postal or courier services, customs processing or other circumstances outside Sarastea’s reasonable control may affect delivery times.
Please ensure that your delivery information is correct before completing your order.
9. Returns and Right of Withdrawal
Consumers generally have the right to withdraw from eligible online purchases within 14 days of receiving the order.
Detailed instructions and conditions are provided in our Return & Refund Policy.
Return and cancellation requests can also be submitted through our customer account portal:
https://shopify.com/110041432455/account
For normal withdrawals, the customer is responsible for the direct cost of returning the item, as explained in our Return & Refund Policy.
Failing to collect a shipment does not by itself constitute a valid withdrawal notice.
10. Refunds
Refunds are processed in accordance with our Return & Refund Policy and applicable consumer protection law.
When an entire eligible order is validly withdrawn, the original delivery cost will be refunded up to the cost of the least expensive standard delivery method offered by Sarastea.
Additional costs resulting from the customer choosing a more expensive delivery method, such as Express Shipping, do not have to be refunded.
Where permitted by law, Sarastea may wait to issue the refund until the returned item has been received or the customer has provided evidence that the item has been sent back.
11. Incorrect or Faulty Products
If you receive the wrong product or believe that a product has a defect that was not disclosed before purchase, please contact us as soon as possible.
Please provide your order number and a description of the issue. Photographs may be requested where they help us assess the issue.
Sarastea is responsible for defects in accordance with applicable consumer protection law.
The terms of our voluntary return policy do not limit the customer’s statutory rights regarding defective products.
12. Digital Products and Online Courses
Sarastea may offer digital products, downloadable materials or online courses.
The product page will describe what the customer receives and, where relevant, any technical requirements or limitations relating to the digital content.
Where digital content is supplied before the end of the statutory withdrawal period, the customer may be asked to expressly agree to the immediate supply of the digital content and acknowledge that this may result in the loss of the right of withdrawal where permitted by applicable law.
Any specific terms relating to a digital product will be displayed before purchase.
13. Gift Cards
Sarastea may offer gift cards for purchase through the online store.
Gift cards can be used for eligible purchases in accordance with the conditions shown when the gift card is purchased or redeemed.
Gift cards cannot be exchanged for cash except where required by applicable law.
14. Promotions and Discount Codes
From time to time, Sarastea may offer discount codes, promotions or special offers.
Any specific conditions, validity periods or restrictions relating to an offer will be stated together with the promotion.
Unless otherwise stated, discount codes cannot be exchanged for cash.
15. Product Availability
Many Sarastea products are unique and available in very limited quantities.
Adding a product to the shopping cart does not guarantee availability until the order has been successfully completed.
If an ordered product becomes unavailable due to an inventory error or other exceptional circumstance, we will contact the customer and refund any payment made for the unavailable product.
16. Intellectual Property
Unless otherwise stated, the content of the Sarastea online store, including Sarastea’s original photographs, texts, branding, graphics and other original content, is owned by or licensed to Sarastea.
Content may not be copied, reproduced or used commercially without permission, except where permitted by law.
17. Privacy
Personal data is processed in accordance with our Privacy Policy and applicable data protection legislation.
Information necessary to process orders may be shared with service providers involved in payments, delivery, ecommerce operations or other services necessary to fulfil the order.
Please see our Privacy Policy for more information.
18. Changes to These Terms
Sarastea may update these Terms of Service when necessary.
The terms that apply to an order are the terms that were applicable when the customer placed the order.
Changes to these Terms do not retroactively reduce rights already acquired under an existing order.
19. Applicable Law and Consumer Rights
These Terms are governed by Finnish law, subject to mandatory consumer protection rules that may apply to the customer.
Nothing in these Terms limits mandatory rights granted to consumers under applicable law.
If a disagreement cannot be resolved directly with Sarastea, a consumer may contact the Finnish Consumer Advisory Services and may subsequently refer the matter to the Finnish Consumer Disputes Board.
Finnish Consumer Disputes Board:
kuluttajariita.fi
20. Contact
If you have questions about these Terms, an order or your consumer rights relating to a purchase, please contact:
Sarastea
Business ID: 3630778-4
Rintamäentie 36
63350 Sulkavankylä
Finland
Email: sarahsepponen@gmail.com
Phone: +358 45 855 3444
Call charges are based on your operator’s standard rates.
TikTok: @bysarastea